Shipping, Returns & Exchanges

Shipping

Durakin ships only within the contiguous United States, for a flat fee of $9.99 for the first item, plus $5 for each additional item.

All product is shipped UPS ground, directly from the manufacturer. Shipping time varies from 7 to 10 business days.

Shipping address must be within the 48 contiguous United States. We cannot ship to Post Office Boxes, or Internationally.

Order Tracking

You will receive a tracking number via email once your order ships.

Warehouse Processing Time

All orders take 1-2 business days for warehouse processing to ensure order accuracy.

* Shipments to P.O. boxes are not permitted. For cart orders exceeding $500, your order will ship Signature Required. For oversized products, a surcharge will be applied by the carrier chosen.  Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

Returns

To return your merchandise, please follow these simple steps:

Send an email to “Returns” with your:          

• Name

• Email

• Order number

• Merchandise item(s) to return.

Once we receive your request to return, we will send you a UPS shipping label.  Pack your merchandise in original packaging, affix the shipping label to the outside of the box.  Drop it off at a UPS service center or call UPS for pickup.

Exchanges

Making an exchange with us is easy.

1. Return the pair you have using the  return instructions .
2. Place a new order online.
*When we get your order back we will refund the credit card used with your original order.

FAQ

Why can’t I mail in my exchange?

Because our inventory is always changing we are finding customers don’t get the best experience when they mail in a request that we can’t fulfill.